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Having issues with your MYOB AccountRight? Just ran a synchronization and found error messages? Don’t know what to do? Well, you can keep aside all the worries. As here is the article on MYOB Errors. Sometimes things don’t go according to you, and then you get interrupted again and again in the middle of your work. Generally, an error message pops up on your screen and your MYOB stucks.
However, if you can’t recognize the cause on your own then you must go through the following article. You will get to know about the causes and some easy fixes regarding MYOB Errors.
General causes for this error is, you’ve upgraded MYOB and not returned to the Synergy Connect Settings to make necessary changes to sync to your upgraded MYOB datafile which is most likely residing in a new location.
If you have logged into MYOB, make sure you are running the sync in Single user mode. Ensure there are no users currently connected to MYOB when running the sync. Also that you may have a transaction dated outside your locked period. Exclude any transactions from the sync that are dated before your locked period in MYOB. It may also be due to timing out issues connecting the PC to the server. It may also be that another person attempted to open the MYOB data file while you were running the sync.
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Check that the relevant account codes have been assigned. For example, if you’ve set Expenses to sync using Expense Types, ensure that the applicable expense codes have been set up against the expense types.
Failed to send payment for an invoice to MYOB because – customer not found. Received payment not imported
When an invoice is created in Synergy, it is linked to a Contact record. When payments attempt to sync it will search for the Contact name attached to the invoice when the invoice was first created. If the contact name is changed in MYOB or Synergy the payment cannot transfer.
Ensure your system date in Regional settings is set to dd/mm/yyyy and all regions are Australia, not the United States
However, now you know how to fix the MYOB Errors when it’s not working properly. Try these troubleshooting steps firstly, if issues do not get fixed, call our support team to help you with that. Leave a comment below and we will get back to you in no time.
We house some of the best engineers in the industry. Most importantly, we ensure regular specialized training for our entire team. That is why it worths for you to spend your hard earned money on getting the best solution from us. We strive to give you the solution within one working day. Since our engineers and technicians work round the clock, we can reach that feat quite easily.